Legal Information - Overview

Master Service Agreement

This Master Service Agreement shall constitute a binding contractual agreement between OpticGrid Networks, LLC, a New York Limited Liability Company, ("OpticGrid"), and the subscriber of services ("Customer"). The Master Service Agreement shall include the Terms of Service (ToS), Acceptable Use Policy (AUP), the Service Level Agreement (SLA) and the Privacy Agreement (PA). Customer agrees to be bound to all agreements found herein.

Note: OpticGrid reserves the right to supplement and/or amend, at any time, the terms and conditions of its Master Service Agreement, including the TOS, AUP, SLA, and PA. OpticGrid will provide notice to its Customers of any changes affecting cancellation, payment of fees, or the SLA. It is the Customer's responsibility to review OpticGrid policies on a frequent basis to ensure compliance because the Master Service Agreement in place during your most current month applies, not the MSA which was in place when you registered. Changes requested by Customer to any of these agreements or to the Master Service Agreement must be agreed to in writing by OpticGrid.

100% Uptime SLA

100% Uptime SLA

99.9% is just not enough and that's why we Guarantee 100% Uptime!

24 / 7 / 365 Tech Support

24 / 7 / 365 Tech Support

Need support? We're here and ready to assist whenever you need us.

Price & Plan Freeze

Price & Plan Freeze

The price you pay at signup is the price you pay forever! That's a Guarantee.